Service Facility and Process Flow Essay Example | Topics and Well Written Essays - 1250 words

Service Facility and Process Flow - Essay ExamplePrint). The multi-stage impact is described as followedThe process flow shows the pattern done at The tree trunk make stores to fall upon maximum supporter for their customers. Based from the stages above, it can be analyzed that the personal anxiety approach is utilize (McGraw-Hill 7-18. Print).As the observer who has chew uped The Body Shop stores, it can be concluded that they have basic go standards. I have observed more than five of The Body Shop stores, and I got amazed that the service they provide has been impactful and great. In quiet and crowded situations, The Body Shop staffs always perform their best. Purely found on my observations, I made several guiding principles they areOnce, I went to one of The Body Shop stores on weekend and there were many customers inside. Even though the staffs seemed about to help me soon after(prenominal) giving service to customers who had done shopping, I did not actually intend t o have personal attention from them. On the other hand, The Body Shop visual merchandising concept helped me to feel the exact localisation of the product that I was looking for. So, I think their visual merchandising is one of the guiding principles that exclusively works for customers.As a customer, what makes me interested to spend even a little time to visit The Body Shop is because of the attraction. Once every several weeks, I always find that they change their windowpane poster. The window poster can actually be the customers guidance to know what is new. The window poster is also functioned as attraction to make customers to go inside and they will be welcomed by the promotional offers exactly at the first table near the entrance. Their property supports the service facility social function to apply good guiding principle.If I visit common stores, there is a tendency to find just ordinary sales assistant who helps us to mention the price tag while The Body Shop Staffs a re totally different.